Refund policy

Returns

• There are NO returns or refunds for misspelled names. Be sure to double check spelling before placing the order.
  
• We have a 10-day return policy, which means you have 10 days after your delivery date to request a return. 
• Customer is responsible for return shipping charges. 
  
• All refunds will have the original shipping cost deducted. 
  
• You can always contact us for any return question at: help@lilyroselaneboutique.com

*To start a return please click here: Start Return

Instructions for how to use our online returns service:

1. Click the link above that says "Start Return"
2.  Log in to your account:
       1. In the "Email" field, enter your email address, and then click "Continue".
       2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
       3. Go back to the online store, and then enter a six-digit verification code.
3.  Click the order that you want to submit the return for.
4.  If your order has more than one item, then select the items that you want to return.
5.  Select a return reason and add a note for the store.
6.  Click "Submit request".

You will receive approval or denial of your return request via email. This normally takes 1-2 days. If your return request is approved and requires shipping, then you'll receive an email with shipping instructions. Once we receive the returned item you will automatically be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at lilyroselaneboutique@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.